COVID-19 March 16

3:35pm – March 16, 2020

CHS is closely monitoring the coronavirus (COVID-19) situation. Because the safety and well-being of our team members and the children and families we serve remain our top priority, all CHS offices will be closed to the public beginning Monday, March 16 at 11 a.m. EDT through March 30. Our programs remain operational, with necessary adjustments to help protect the health and safety of our clients and team members.

Please contact us at (800) 632-1400 for more information.

As we continue to closely monitor the situation, we also encourage everyone to practice proper preventive measures.

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Team Member Information

Working Remotely

All CHS offices will be closed to the public from March 16, 11 a.m. EDT, through March 30. Team members who can work remotely should do so. If you aren’t sure if your role allows you to remotely or if you are able to, please work with your supervisor to determine the appropriate course of action.

If you experience any IT difficulties, please use the Help Desk ticketing system to submit work orders.

Unless otherwise notified, court appointments should continue as usual. If there are changes to the protocol, we will update you.


All meetings must be conducted via web-based resources, such as Skype, or by conference call.

Home-Visiting Protocol & Precautions

Information soon to come.

For the health and well-being, and that of our clients, please be sure you are practicing the preventive tips here.


CHS is suspending all non-essential work-related travel. Please work with your local leadership to make arrangements to cancel any non-essential travel that is scheduled to occur over the next 30 days, which may include conferences and training. We will continue to send updates as to when travel may resume.

International Travel/Cruises

If team members are traveling internationally or on a cruise, please notify HR so we can review your return-to-work clearance and related protocol as noted in the CHS Quarantine Guidelines (please refer to internal procedures)

Sick Leave

Supervisors: Should any team member request to use sick leave, please approve the request. As recommended by the CDC, we will not require a doctor’s note for their return, as doctors’ offices are currently inundated with appointments. However, if a team member is diagnosed and confirmed with an illness, a return to work notice will be required.

FMLA/Medical Leave

Supervisors: For team members who are out for more than five days, please offer FMLA leave and follow the FMLA request process. If a team member reports that they have been exposed or have concerns that they may have been exposed, please contact your local Talent Business Partner who will help you with next steps for medical leave and return to work procedures.

CHS-Sponsored Events (Internal & External)

Following recommendations by the governor to limit large social gatherings, we have made the decision to postpone or cancel all CHS-sponsored events (internally and externally) until further notice.

Internal Events

  • Program-specific events such as program recruitment events and program support group meetings, among many others, are moving to online delivery.

External Events

  • CHS-sponsored fundraising and donor relations events have been postponed or have moved to online until further notice. Additional information will be communicated as new arrangements are made.

Programs & Services

Our specialists meet with thousands of families and young people several times each week in homes and communities across the country. They will use these sessions to reinforce health education around limiting the virus’ spread and to help families access health care and testing if needed.

We will ensure families and young people know the latest information from the Centers for Disease Control and Prevention (CDC) an NCDHHS (link). Their recommendations include:

  • Wash hands frequently and for 20 seconds. Washing hands often under clean, running water can help prevent the spread of germs. Use alcohol-based hand sanitizer with at least 60-95% alcohol.
  • Stay home when you are sick. If possible, stay home from work, school, and errands when you are sick. You will help prevent others from catching your illness. Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose or mouth. Germs spread this way.
  • Cover coughs and sneezes. Use a tissue to cover coughs and sneezes, then dispose of the tissue. When a tissue is not available, cough or sneeze into your elbow.
  • Clean and disinfect surfaces or objects. Clean and disinfect frequently touched surfaces at home, work or school, especially when someone is ill.

Beginning March 17, our child-focused recruitment and xxx staff will perform a health assessment screening over the phone before conducting an in-person session. Based on that assessment, we can help families or young people make appropriate health decisions and plan for safe sessions for our staff.

All 250 CHS staff members will complete an infectious disease online booster training in the next week. Janitorial staff is increasing the frequency of cleaning in high-traffic areas in all of our buildings. Our offices have the supplies needed to maintain xxxx (hand sanitizer, disinfectant, etc.) and are following guidelines as outlined by the NCDHHS

Program-Related Events

Following recommendations by the governor to limit large social gatherings, we have made the decision to postpone or cancel all CHS-sponsored events (internally and externally) until March 30, this includes all program-related events. We will continue to monitor the situation and update the website.  If you have any questions, please contact your local office.

Virtual Visits

Information soon to come.

Updates for Donors & Supporters

Following recommendations by the governor to limit large social gatherings, we have made the decision to postpone or cancel all CHS-sponsored events (internally and externally) until March 30. This includes fundraising and donor recognition events. Until further notice, board meetings, event committee meetings, etc. will be held virtually. We understand this may be disappointing for many, but the health and well-being of our clients, team members, donors, boards and others are far too important. We are continuing to monitor the situation and will provide updates.

We are diligently and carefully discussing how to move forward with rescheduling if/when it is possible, and we will share details as they become available.

Preventive Tips

According to the Centers for Disease Control, the following are ways we can all work to prevent the spread of COVID-19.

Clean your hands often

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.

Hand Hygiene Basics – Video Training

Handwashing is one of the most important steps to break the chain of infection. This micro-course follows CDC recommendations and provides a refresher on the specific requirements to successfully stop the spread.

Avoid close contact

  • Avoid close contact with people who are sick
  • Put distance between yourself and other people if COVID-19 is spreading in your community. This is especially important for people who are at higher risk of getting very sick.

Take steps to protect others

Stay home if you’re sick

  • Stay home if you are sick, except to get medical care. Learn what to do if you are sick.
  • woman covering their mouth when coughing

Cover coughs and sneezes

  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
  • Throw used tissues in the trash.
  • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.

Wear a facemask if you are sick

  • If you are sick: You should wear a facemask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a facemask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a facemask if they enter your room. Learn what to do if you are sick.
  • If you are NOT sick: You do not need to wear a facemask unless you are caring for someone who is sick (and they are not able to wear a facemask). Facemasks may be in short supply and they should be saved for caregivers.

Clean and disinfect

  • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
  • If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.