COVID19 (Coronavirus) Updates

During difficult times our children are in even greater need of a nurturing and safe family setting. We are still accepting applications for new families here.

We are still here for you.

CHS is continuing to follow the guidelines provided by the state of North Carolina. In accordance with the Phase Three directive issued by Governor Cooper, our offices continue to remain closed to the public. Our staff continues to have access to our facilities as directed by the guidelines, and essential staff is permitted to work from the offices on a limited basis following all guidelines to include safe distancing and CDC hygiene guidelines.

The CHS COVID-19 Response Team continues to meet regularly to assess and recommend guidelines to ensure CHS is complying with all state guidelines. Please be assured that our staff remains accessible while working remotely in our commitment to provide professional support and services to our families and children.

We will continue to provide updates and please email any questions to

As we continue to closely monitor the situation, we also encourage everyone to practice proper preventive measures.

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For additional questions about COVID-19, you can contact us and 1-800-632-1400.

1:45pm – October 29, 2020

We Believe In Families

We are following recommendations from federal, state and local authorities to help prevent the spread of the virus. While all of our employees are working remotely, per the Stay at Home direction provided by Governor Cooper, some of our employees are continuing to access our offices as needed while complying with the guidelines.

In response to developments around COVID-19, CHS has assembled a Response Team to monitor updates from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and our state and local governments. And, as the impact of the COVID-19 pandemic rapidly evolves, our Response Team and Leadership Team are working hard to ensure our team has the information and materials needed to continue their work remotely as we continue to provide professional support and services to our clients, families and children while keeping our employees and communities safe.

CHS serves 20,000 children, families and professionals each year across North Carolina and beyond. Our work is vitally important and will continue. Here are some of the changes and enhancements we have implemented to keep our employees, families and clients safe:

  • All employees have been educated on COVID-19 symptoms, how to avoid spreading the virus and social distancing guidelines as directed by the CDC
  • We have created a mailbox for questions related to CHS or COVID-19
  • We have enhanced cleaning procedures in our offices following CDC and public health guidance, and increased shipments of hand sanitizer and disinfectant wipes
  • Installed signs at offices to promote healthy work standards according to the CDC guidelines
  • We moved rapidly to establish remote-working opportunities for all staff and increased supports to aid social distancing
  • As our specialists meet with hundreds of families and young people, we are using these sessions to reinforce health education around limiting the virus’ spread and help families access information related to COVID-19
  • We are following state guidelines in accordance with all in-person visits and tele-visits. The vast majority of our work has moved to remote and virtual formats to limit in-person contacts.
  • We have eliminated all non-essential travel and discouraged all group gatherings
  • We have postponed and canceled events and are developing ways to host events virtually in support of our mission
  • We have created the site with updates and resources for navigating the COVID-10 virus

Safety is our top priority.

We will continue to monitor developments and will update our response and guidelines to best meet the needs of our families, children, clients and employees. Please send your questions or comments to

We appreciate your continued support of Children’s Home Society of North Carolina in the days ahead and always.

Stay safe and be well.


Programs & Services

Our specialists meet with hundreds of families and young people several times each week in homes and communities across the state. They will use these sessions to reinforce health education around limiting the virus’s spread and to help families access health care and testing if needed. Please be assured that our staff continues to remain accessible, and we will continue to provide professional support and service to our clients. We will ensure families and young people know the latest information from the Centers for Disease Control and Prevention (CDC) an NCDHHS. Their recommendations include:

  • Wash hands frequently and for 20 seconds. Washing hands often under clean, running water can help prevent the spread of germs. Use alcohol-based hand sanitizer with at least 60-95% alcohol.
  • Stay home when you are sick. If possible, stay home from work, school, and errands when you are sick. You will help prevent others from catching your illness. Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose or mouth. Germs spread this way.
  • Cover coughs and sneezes. Use a tissue to cover coughs and sneezes, then dispose of the tissue. When a tissue is not available, cough or sneeze into your elbow.
  • Clean and disinfect surfaces or objects. Clean and disinfect frequently-touched surfaces at home, work, or school, especially when someone is ill.

Program-Related Events

Following recommendations by the governor to limit large social gatherings, we have made the decision to conduct program events virtually, if possible, or postpone until further notice. We will continue to monitor the situation and update the website. If you have any questions, please contact your local office.

Health Screening

Beginning March 17, our Child-Focused Recruitment, Intensive Family Preservation Specialists, and Foster Care staff will perform a health assessment screening over the phone before conducting an in-person session. Based on that assessment, we can help families or young people make appropriate health decisions and plan for safe sessions for our staff.

Additional Training and Sanitizing

Janitorial staff is increasing the frequency of cleaning in high-traffic areas in all our buildings. Our offices have the supplies needed and are following guidelines as outlined by the NCDHHS and CDC.

Updates for Donors & Supporters

In this time of uncertainty and unprecedented change – hope remains.  Together we can do extraordinary things. In the last few weeks and months, we have seen the entire world come together in the spirit of kindness with a willingness to help each other. Through celebrating doctors and nurses, appreciating essential employees who stock our grocery stores, helping our neighbors and friends, or by donations to community organizations – all with a focus to help us get through this global pandemic together.

Vulnerable children and families in our community need your support now more than ever. 

Donate Today

Following recommendations by the governor to limit large social gatherings, we made the decision to postpone or cancel all CHS-sponsored events (internally and externally) until further notice. To the extent possible, board meetings, event committee meetings, etc. continue to be held virtually. Recognizing that support for our children and families is even more vital in times of crisis, we are continuing to review our upcoming donor and fundraising events and evaluate how to proceed so that we may continue to serve our families with the philanthropic support of our donors. We are diligently and carefully discussing how to move forward with rescheduling if/when it is possible and considering other avenues to engage with our CHS community. We will share details as they become available. We are closely monitoring the situation and will provide updates but in the meantime, the health and well-being of our clients, team members, donors, boards, and others are far too important.

Hope for the Holidays

In light of COVID-19 we are making modifications to the Hope for the Holidays toy drive to ensure the safety of our contributors, our families, and our staff so that we can support the more than 650 children in CHS care with the proper precautions in place.  Beginning November 2nd, you can select the child or children you wish to sponsor online.  This year we are encouraging gift card donations and shipping of gifts via Amazon.  We will offer gift drop off in Charlotte, Greensboro, and Raleigh from November 16-20 and November 30-December 4. Drop off will be contactless and require you to sign up for a timeslot.  Please visit our Hope for the Holidays page for more details.

Holiday Soirée

This year the 4th annual Holiday Soirée will be going virtual which will allow guests from all across the state to participate on December 5 from 7:30-8:30.  We hope that you will join us online to enjoy the fun of a live auction, raffle, and brief program to share the love of family. Please visit our Holiday Soirée page for more details.

Staying at Home with CHS

We are excited to announce “Staying at Home with CHS” – A series of virtual events that were held during the week of April 13-17. The events included connecting with our community through daily emails and social media. If you missed the videos of our families and employees or Facebook LIVE events featuring Allison Maxon, child and family therapist and consultant on the 2018 film, Instant Family and Matt Anderson, CHS Vice President of Programs and Business Development – you can still enjoy them here.

CHS Family Relief Fund

Just like you, we’re concerned about the COVID-19 pandemic, and we are here to support our clients, partners, and communities. We created a CHS Family Relief Fund for our families facing COVID-19 economic hardships. Twenty-five percent of every gift made through  through the end of April 2020 has been directed into the fund. Thanks to your support, our families impacted by the COVID-19 situation are receiving help.

Giving Tuesday – Global Day of Giving

CHS participating in Giving Tuesday, A Global Day of Giving on May 5th. Your response was incredible and on behalf of our entire staff and the families we serve, we THANK YOU.

Beach Music

Given the current and anticipated restrictions on group gatherings due to COVID-19, CHS has made the decision to cancel our 2020 Beach Music concert series in its traditional format.  More to come on how we will continue our annual celebration of beach music in support of children and families.

Team Member Information

Working Remotely

All CHS offices were are currently closed to the public until further notice. We are following Governor Cooper’s phase three guidelines and our team members are continuing to work remotely and without interruption, our offices remain open for essential staff to perform essential functions and support those who are working remotely. As always, we are focused on delivering excellent services to you in a timely manner, and we are confident that we will continue to be able to do so throughout this crisis.

Please contact us at with any questions and we will happy to promptly reply.


CHS is suspending all non-essential work-related travel. Please be assured that our team members remain accessible, and we will continue to provide the full professional support and service to our clients, families, and children.

Hurricane Season During COVID-19 Pandemic Reminders:

Ready NC has released some tips to help people prepare and plan accordingly for the 2020 hurricane season during the COVID-19 pandemic. Please contact your supervisor if you have any questions and stay tuned to Inclement Weather emails and/or Alert Media messages.

Plan: Where will you go?

  • Make a plan to stay with family or friends at a safe place inland, or at a hotel, if you need to evacuate.
  • Staying at a storm shelter is not a good option during the COVID-19 pandemic and should only be considered as a last resort.
  • Staying with family, friends, or at a hotel will reduce the chances of you being exposed to, or transmitting the COVID-19 virus.

Prepare: What else will you need?

  • Be sure to include additional supplies in your emergency kit to stay healthy: masks, hand sanitizer, cleaning products, sanitizing wipes.
  • Visit to learn how to create a family emergency plan and build your emergency supplies kit.

Stay Informed: Who has reliable information?

  • Visit to learn about local hazards that could impact your area.
  • Register for emergency alerts from your local government.
  • Follow your local government social media channels.
  • Subscribe to National Weather Service updates.
  • Follow North Carolina Emergency Management on Twitter and Facebook


  • Protecting yourself from the physical dangers of a hurricane, like a storm surge, flooding, and high winds, takes priority over concerns about COVID-19.
  • If your area is ordered to evacuate – do so quickly and calmly. Don’t forget your emergency kit.
  • If you live in a coastal community be sure to Know Your Zone. Find out if you live in a predetermined coastal evacuation zone. Learn more at Many coastal counties will use these new zones to order evacuations
  • Take time now to review your evacuation routes. Plan for a primary route, and an alternate.


  • Make a plan to stay with family or friends at a safe place inland, or at a hotel, if you need to evacuate.
  • Social distancing will reduce the capacity at shelters this year. Shelter space in many counties will be limited and should be only considered as a last resort.
  • Non-congregate sheltering options like dormitories, campgrounds or other facilities where people can maintain distance may be in use during the COVID-19 pandemic. Follow your local government website and social media channels for sheltering information.
  • Shelters may not offer cots for sleeping, only safe refuge until a storm passes. Plan to bring your own amenities like food and bedding.

Lower risk of spread if you have to go to a shelter

If you must go to a shelter, follow the CDC guidance to lower the risk of spreading infection:

  • Practice social distancing. Stay at least 6 feet (about 2 arms’ length) from other people outside of your household.
  • Wash your hands often, cover coughs and sneezes, and follow shelter policies for wearing cloth face coverings. Avoid sharing food and drink with anyone if possible.
  • Follow disaster shelter policies and procedures designed to protect everyone in the shelter, particularly older adults (65 and older) and people of any age who have serious underlying medical conditions. These people are at higher risk for severe illness from COVID-19.
  • Avoid touching high-touch surfaces, such as handrails, as much as possible. If not possible, wash hands or use hand sanitizers immediately after you touch these surfaces.
  • Keep your living area clean and disinfect frequently-touched items such as toys, cellphones, and other electronics.
  • If you feel sick when you arrive at the shelter or start to feel sick while sheltering, tell shelter staff immediately.


Preventive Tips

Use resources on the DHHS website below to better educate yourself

Guidance for get-togethers

The tools NCDSS offers

Whatever the reason (in English and Spanish)


Know Your W’s: Wear, Wait, Wash

We have downloadable flyers we recommend downloading for reference:

Know Your W’s

Recuerde las iniciales PEL! Recursos en español


The NC Department of Health and Human Services is asking people to remember these three things as we stay strong and continue to flatten the curve and slow the spread of COVID-19.

If you leave home, practice your Ws: Wear, Wait, Wash

  • Wear a cloth covering your nose and mouth.
  • Wait 6 feet apart. Avoid close contact.
  • Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer.

These actions can protect our families and neighbors as the state works to ease restrictions while the virus is still circulating.


According to the Centers for Disease Control, the following are ways we can all work to prevent the spread of COVID-19.

Clean your hands often

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.

Hand Hygiene Basics – Video Training

Handwashing is one of the most important steps to break the chain of infection. This micro-course follows CDC recommendations and provides a refresher on the specific requirements to successfully stop the spread.

Avoid close contact

  • Avoid close contact with people who are sick.
  • Put distance between yourself and other people if COVID-19 is spreading in your community. This is especially important for people who are at higher risk of getting very sick.

Take steps to protect others

Stay home if you’re sick

  • Stay home if you are sick, except to get medical care.

Cover coughs and sneezes

  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
  • Throw used tissues in the trash.
  • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.

Wear a facemask if you are sick

  • If you are sick: You should wear a facemask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a facemask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a facemask if they enter your room. Learn what to do if you are sick.
  • If you are NOT sick: You do not need to wear a facemask unless you are caring for someone who is sick (and they are not able to wear a facemask). Facemasks may be in short supply and they should be saved for caregivers.

Clean and disinfect

  • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
  • If surfaces are dirty, clean them: use detergent or soap and water prior to disinfection.

5:05 pm – March 13, 2020

We have been closely monitoring the COVID-19/Coronavirus outbreak, and we have established a CHS Response Team.  Our goal is to keep our staff and our CHS children and families safe, healthy, and informed.  At this time, we have no indication of direct exposure to our CHS staff or families.

In an abundance of caution and as advised by public health authorities, we will be taking preventative measures.  Please reach out to your local CHS contact with specific questions or concerns.  You may also send questions and concerns directly to us via email:

We are monitoring the CDC site about the coronavirus disease 2019 (COVID-19). The Centers for Disease Control and Prevention (CDC) will update this interim guidance as needed and as additional information becomes available. We will also coordinate with state and local officials via [] for reliable, up-to-date information. Since the intensity of an outbreak may differ according to geographic location, local health officials will be issuing guidance specific to their communities.

As a preventative measure, we wanted to share the following with our families that are recommendations:

  • For adults: Wash hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer if soap and water are not available. Cover your mouth and nose with a tissue or your sleeve when coughing or sneezing, then wash your hands.  Maintain at least six feet distance from anyone coughing or sneezing.  Avoid touching your eyes, nose, and mouth.
  • For children: Let’s continue to empower kids—at home—by reinforcing daily, multiple “handwashing moments.” Please make sure kids wash their hands before eating, coming back indoors, and when they come in contact with their bodily fluids (sneeze, wipe nose, etc). You can also encourage your children to use the imaginary cape routine: Raise an imaginary cape over your face and cough into the elbow area, instead of your hand or just straight into the air.

If you or a member of your family becomes ill, please call your CHS contact to report this information.  The health and safety of you and your family are our top priority.

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